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Last updated: 2026-09-08

Use the email address below to report a problem with the service or its published content. A clear description helps distinguish a display issue, an input problem and a question about a reading.

Describe the problem

Include the feature name, page URL, selected language, approximate time, device and browser, the action you took and any error message. Explain what you expected to see and what happened instead. You do not need to repeat a failed operation many times to make a useful report.

If a purchased result is missing

Check the purchase status and include the order reference, date and affected service if available. Avoid making the same purchase again before the original status has been clarified. This contact guidance does not promise a refund or a delivery deadline. The terms of service and refund policy remain the source of the applicable conditions.

Keep sensitive information out of email

Do not send passwords, verification codes, full payment-card numbers, security codes or identity documents. Remove unrelated personal details from screenshots. A technical report usually does not require another person's birth information or the full text of a private consultation. Send only what is necessary to explain the problem.

Report a translation or factual issue

Quote the relevant wording and include its page URL and language. If terminology appears to confuse Saju with another tradition, explain which part is unclear. Reports help identify material that needs review, but do not establish a promised revision date or guarantee a different personal reading.

The scope of this contact channel

This is a service and content support address, not a medical, legal, investment, psychotherapy or emergency service. If someone is in immediate danger, contact the appropriate local emergency service instead of waiting for a reading or a reply. No new response-time or language-support guarantee is created by this page.

Contact

admin@code-destiny.com
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Recommended Guides

Destiny insights hubHigh-value archiveThe complete guide to SajuHow tarot reading actually worksA framework for reading destinyFusion fortune insights hubYeoni's Destiny NovelCharacters and WorldLive user reviewsFrequently asked questionsSukuyo astrology basicsZi Wei Dou Shu basicsFortune prompt hub

Refund guide for digital fortune services

The paid products are the 30-day Pass and per-item single payments in KRW. Moonstones are not a separately purchased or topped-up product.

  • Code Destiny's paid products are the 30-day Pass and per-item KRW payments for individual products. Moonlight Stones are a bonus benefit granted with a pass or through events; they are not a separately purchased or top-up product and are therefore not treated as a paid product subject to cash refund.
  • Supply timing: all paid services are provided immediately once payment is confirmed and approved. There is no separate delivery step; the 30-day pass likewise takes effect immediately once payment verification is complete.
  • Each grant of Moonlight Stones is valid only for 30 days from the date it was granted, and any unused portion automatically expires at the end of that period. Where Moonlight Stones have been granted in multiple installments, each installment expires individually based on its own grant date, and usage is deducted from the installment expiring soonest (oldest) first. Expired Moonlight Stones are not restored and are not eligible for a cash refund.
  • The 30-day Pass is a one-time digital pass that remains valid for 30 days from the moment server-side payment verification succeeds. It is not an auto-renewing subscription product, and users must manually purchase it again after it expires.
  • For a Pass or a single-item payment, you may request withdrawal within 7 days of the payment date or the date you received the contract details. However, once provision of the digital content or paid service has begun — including content generation, PDF rendering, viewing a paid reading, or use of a pass benefit — withdrawal may be restricted for the portion already provided.
  • You may cancel at any time before payment is completed. Even after payment is completed, if result generation, PDF rendering, viewing of a paid reading, or use of a pass benefit has not yet begun, you may request a refund through customer support.
  • Once personalized digital content has been generated, or viewing of results, PDF rendering, provision of a paid reading, or use of a pass benefit has begun, refunds for simple change of mind may be restricted due to the nature of digital content.
  • If you request early termination after having used the 30-day Pass, we will check the period already provided, the paid features used, and any benefits granted or used, and refund to your payment method any portion that is subject to a statutory refund and has not been provided.
  • If results were not provided after payment, or normal use was not possible due to a system error, we will review the incident and handle it through an appropriate remedy: regeneration, adjustment of the usage period, a partial refund, or a full refund.
  • If duplicate payment for the same product or a payment error is confirmed, the duplicate payment will be refunded in accordance with the payment method and payment processor's policy.
  • If the service was provided in a way that differs from the displayed or advertised content, or differs from the contract terms, you may request withdrawal within 3 months from the date of supply, or within 30 days from the date you became aware, or could reasonably have become aware, of the fact.
  • Refund requests are accepted after confirming the identity of the payer. Once eligibility for withdrawal or a refund is confirmed, we process cancellation or refund within 3 business days as required by applicable law. The actual timing of reflection by your card company or payment processor may vary depending on their own policies. Refund inquiries: admin@code-destiny.com
  • To prevent disputes and comply with applicable law, the Company may retain necessary logs such as confirmation timestamps, content identifiers, account identifiers, and access records, within a reasonable scope.

This guide applies together with the Terms of Service and the payment provider's policies; where it conflicts with mandatory law, the applicable statutes prevail. Refund requests can be made through Contact or the customer support email.

Refunds can only be issued to the original payment method (card).

This page is a machine-assisted translation for reference. In case of any discrepancy, the Korean-language original (Terms of Service, Section 12) governs.

Disclaimer

All fortune content on Code Destiny, including Saju, tarot, and astrology, is provided for entertainment and self-reflection only; it does not predict a fixed future and its accuracy is not guaranteed. For important medical, legal, financial, or mental-health decisions, always consult a qualified professional.

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Business name: 코드 데스티니 (Code Destiny) | Representative: 박병하 | Business registration no.: 372-23-02329 | Mail-order business no.: 제 2026-화성호-0264 호 | Phone: 050-6664-7398 | Email: admin@code-destiny.com | Business address: 경기도 화성시 효행구 비봉면 새비봉동로 37, 101동 1207호

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