Refund Policy

Refund Policy

Code Destiny's paid products are the Pass and per-item KRW payments for individual products. Moonlight Stones are a bonus benefit granted with a pass or through events; they are not a separately purchased or top-up product and are therefore not treated as a paid product subject to cash refund.

Supply timing: all paid services are provided immediately once payment is confirmed and approved. There is no separate delivery step; the pass likewise takes effect immediately once payment verification is complete.

Each grant of Moonlight Stones is valid only for 30 days from the date it was granted, and any unused portion automatically expires at the end of that period. Where Moonlight Stones have been granted in multiple installments, each installment expires individually based on its own grant date, and usage is deducted from the installment expiring soonest (oldest) first. Expired Moonlight Stones are not restored and are not eligible for a cash refund.

The Pass is a one-time digital pass that remains valid from the moment server-side payment verification succeeds until its usage limit is fully used (there is no separate time limit). It is not an auto-renewing subscription product, and users must manually purchase it again after the usage limit is fully used.

For a Pass or a single-item payment, you may request withdrawal within 7 days of the payment date or the date you received the contract details. However, once provision of the digital content or paid service has begun — including content generation, PDF rendering, viewing a paid reading, or use of a pass benefit — withdrawal may be restricted for the portion already provided.

You may cancel at any time before payment is completed. Even after payment is completed, if result generation, PDF rendering, viewing of a paid reading, or use of a pass benefit has not yet begun, you may request a refund through customer support.

Once personalized digital content has been generated, or viewing of results, PDF rendering, provision of a paid reading, or use of a pass benefit has begun, refunds for simple change of mind may be restricted due to the nature of digital content.

If you request early termination after having used the Pass, we will check the usage limit already used, the paid features used, and any benefits granted or used, and refund to your payment method any portion that is subject to a statutory refund and has not been provided.

If results were not provided after payment, or normal use was not possible due to a system error, we will review the incident and handle it through an appropriate remedy: regeneration, adjustment of the usage period, a partial refund, or a full refund.

If duplicate payment for the same product or a payment error is confirmed, the duplicate payment will be refunded in accordance with the payment method and payment processor's policy.

If the service was provided in a way that differs from the displayed or advertised content, or differs from the contract terms, you may request withdrawal within 3 months from the date of supply, or within 30 days from the date you became aware, or could reasonably have become aware, of the fact.

Refund requests are accepted after confirming the identity of the payer. Once eligibility for withdrawal or a refund is confirmed, we process cancellation or refund within 3 business days as required by applicable law. The actual timing of reflection by your card company or payment processor may vary depending on their own policies. Refund inquiries: admin@code-destiny.com

To prevent disputes and comply with applicable law, the Company may retain necessary logs such as confirmation timestamps, content identifiers, account identifiers, and access records, within a reasonable scope.

How to use this page

Use this page to understand which published terms are relevant before contacting support. Keep the order reference, payment date, the feature involved and a short description of what occurred. These details help identify a payment record or a delivery issue, but providing them does not itself determine eligibility, create a new remedy, or change the conditions in Section 12.

If a result does not appear after payment, avoid repeating the purchase while the original order is being checked. The applicable response depends on the verified record and the published terms: a case may involve confirming delivery, regenerating a result, adjusting access, or reviewing a refund request. This guidance is for navigation only; it does not promise a response time, a refund, or a particular outcome.